The refund policy for The Yoga Department stipulates a 30-day duration for returns and refunds. If more than 30 days have transpired since the date of your purchase, unfortunately, we are unable to provide a complete refund or facilitate an exchange. It is crucial to review and address any concerns regarding your purchase within this specified time frame.
Refund Eligibility
Refunds for digital goods are generally not provided due to the instantaneous and irreversible nature of product delivery. Exceptions may be considered in cases of technical issues preventing access to the purchased digital goods.
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Technical Issues
If customers encounter technical difficulties that impede their ability to access the digital goods, they should contact our support team for resolution.
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Product Satisfaction
We encourage customers to thoroughly review product details and specifications before making a purchase to ensure it meets their expectations. Refund requests based on dissatisfaction with the digital goods will be evaluated on a case-by-case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refund/Returns Request Process
Customers seeking a refund due to technical issues or exceptional circumstances must contact our customer support within 5 days from the date of purchase. Refund requests should include details such as order number, a description of the issue, and any relevant documentation.
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Refund Decision
Refund requests will be assessed by our support team, and decisions will be communicated to the customer. Approved refunds will be processed using the original payment method.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email.
Need help?
If you have any questions and queries we are just a text away!
Contact us at enquiries@theyogadepartment.com for questions related to refunds and returns.
